PostNL under fire again for subpar delivery service

PostNL deliverers have been hit with a recent flood of complaints, with Eindhoven residents claiming their parcels are left outside their front doors, in rubbish bins, and even under cars when nobody is home.

Regional broadcaster Omroep Brabant decided to look into package delivery standards throughout the province, asking the public to share their experiences on Facebook, and received almost a thousand responses.

“I recently found my package, worth €1,200, in a container near the car port where anyone could take it. It was an iPhone 11 Pro”, said Daryl from Den Dungen.

Another resident, Merel, said she had been left a note saying her package was in her mini library outside. In yet another post, a parcel was thrown onto the balcony of a first floor apartment.

Other replies were more solution-oriented. Mark from Leende suggested not placing online orders if nobody will be home to receive them. “If you order online, make sure you’re home. Or have the item delivered directly to a collection point where you can pick it up yourself”, he said.

PostNL, the country’s largest mail deliverer, has already made headlines earlier this year due to poor delivery practices. The Consumers’ Association (Consumentenbod) has reportedly been receiving complaints about the company for years.

Source: Omroep Brabant

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